privacy-policy

Effective Date: 07/31/2026

At Woody's Q Shack, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our mobile application, place an order, participate in our rewards program, purchase catering, or otherwise interact with us.

By using our website or mobile application, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you interact with Woody's Q Shack, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and payment information

• Delivery or pickup information

• Order history

• Account login credentials

• Rewards or loyalty program activity

• Catering inquires and event information

• Loyalty program activity

• Customer feedback or communications

Automatically Collected Information

When you use our website or use our mobile app, we may automatically collect information including:

• Device type

• Operating system

• IP address

• Mobile device identifiers

• App usage information

• Pages viewed

• Time spent using the app or website 

• Referral source 

• Diagnostic and performance data

Location Information

With your permission, our mobile app may collect your device's location to:

• Help you locate our restaurant

• Improve your ordering experience

• Offer location-based promotions or services

You can disable location services at any time through your device settings.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill online orders

• Process catering requests

• Provide customer service

• Manage and administer our rewards program 

• Send order confirmations and status updates

• Process payments securely

• Respond to customer inquiries 

• Improve our website, mobile app, products, and services

• Personalize your experience

• Send promotional emails, text messages, or push notifications if you choose to receive them

• Detect and prevent fraud or unauthorized activity 

• Prevent fraud and protect security

• Comply with applicable legal requirements

We do not sell your personal information to third parties. 

3. Sharing Your Information

We may share information with trusted third-party service providers that assist us in operating our business. These may include:

• Payment processors

• Online ordering providers

• Mobile app providers

• Loyalty and rewards program providers

• Email and SMS marketing platforms

• Delivery service providers

• Website hosting providers

• Analytics providers

• Technology support vendors

These service providers are only given access to information necessary to perform their services and are expected to protect your information. 

We may disclose information when required by law or when necessary to protect our legal rights, customers, employees, or property.  

4. Mobile App Features

Our mobile application may:

• Allow you to place online orders

• Save your account preferences

• Store your rewards information

• Send push notifications regarding to orders, rewards, promotions, and special offers

• Improve performance through anonymous usage analytics

• Secure process payments through third-party payment providers

You may disable push notifications at any time through your device settings.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember your preference 

• Remember your preferences

• Analyze website traffic

• Enhance your browsing experience

You may adjust your browser settings to limit or disable cookies. Some website features may not function properly if cookies are disabled. 

6. Data Security

We take reasonable administrative, technical, and physical measures to safeguards your personal information against unauthorized access, disclosure, alteration, or destruction. 

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

• Complete transactions

• Maintain customer accounts

• Fulfill legal, accounting, or tax obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Your Choices and Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccrurate information

• Request deletion of eligible personal information

• Opt out of marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

9. Children's Privacy

Our website, mobile application, and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Third Party Links

Our website or mobile application may include links to third-party websites or services. Woody's Q Shack is not responsible for the privacy practices or content of those third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

When changes are made, we will revise the Effective Date at the top of this policy. Continued use of our website or mobile application after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Woody's Q Shack 

703 Main St. 

Alamosa, CO 81101

Email: info@woodysqshack.com

Phone: (719) 937-2523